Shipping policy

Thank you for visiting and shopping at Alorar. This Shipping Policy describes how and when your order will be shipped.

Shipment Processing Time

All orders are processed within 1–3 business days (Monday through Friday, excluding weekends and public holidays).

Orders are not shipped or delivered on weekends or holidays.

If we experience a high volume of orders, processing may be delayed by an additional business day. In such cases, we will notify you by email.

Shipping Transit Time

Once your order has been processed and shipped, the estimated delivery time is 5–10 business days, depending on your location and the shipping carrier.

Total estimated delivery time (processing + transit): 6–13 business days.

Shipping Cut-off Time

Orders placed before 5:00 PM (Hong Kong Time, GMT+8) will be processed on the same business day. Orders placed after this time will be processed on the next business day.

Shipping Costs

We offer free standard shipping on all orders of $59.99 USD or more.

For orders under $59.99 USD, a flat-rate shipping fee of $12.99 USD will be applied at checkout.

All applicable shipping fees will be clearly displayed during checkout before payment is completed.

Shipping Origin Address:

Room 5065, Floor 5Yau Lee Centre,
45 Hoi Yuen RoadKwun Tong,
Kowloon,Hong Kong,999077

Shipping Carriers

We ship via trusted carriers such as UPS, FedEx, DHL, and USPS, depending on the destination and package size.

Shipping Destinations

We ship to multiple international destinations. Available shipping destinations will be displayed during checkout.

  • We do not ship to P.O. Box or APO/FPO addresses.
  • International orders may be subject to customs duties, taxes, or import fees.
  • Any such fees are the responsibility of the customer.

Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a shipment confirmation email with your tracking number.

Tracking information typically becomes available within 24–48 hours.

Damaged, Lost, or Delayed Packages

Once the package has been handed over to the shipping carrier, delivery responsibility transfers to the carrier.

If your package is delayed, lost, or arrives damaged, please contact the shipping carrier directly using the tracking information provided.

If you need assistance, please contact us at help@alorar.com.

Contact Information

If you have any questions about this Shipping Policy, please contact us:

Store Name: Alorar
Operated by: KIAOA LIMITED
Registration Number: 79390210

Address:
Room 5065, Floor 5
Yau Lee Centre,
45 Hoi Yuen Road,
Kwun Tong, Kowloon,
Hong Kong

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: Closed

Phone: +852 6708 7355
Email: help@alorar.com