1. Payment Methods
We accept the following payment methods:
-
Credit and debit cards (Visa, MasterCard, American Express, Discover)
-
PayPal
-
Other payment options that may be displayed at checkout
All payments must be made in full at the time of purchase. Orders will not be processed or shipped until payment is successfully completed.
2. Pricing
All prices listed on our website are final and include taxes, unless otherwise stated.
Shipping fees, if applicable, will be calculated and displayed at checkout before payment.
We reserve the right to adjust product pricing at any time, but such changes will not affect orders already placed and paid for.
3. Billing Information
Customers must provide accurate and complete billing information at checkout, including:
-
Full name
-
Billing address
-
Payment details
Providing inaccurate or incomplete information may result in delays or cancellation of your order.
4. Order Confirmation
After placing an order, you will receive an order confirmation email containing the order details.
If you do not receive a confirmation email, please contact us at hlep@alorar.com
5. Payment Security
All payments made through our website are securely processed using encrypted payment gateways.
We do not store or have access to your full payment details, such as credit card numbers.
6. Fraud Prevention
To protect our customers and maintain a secure shopping environment, we reserve the right to:
-
Refuse or cancel any order suspected of fraud
-
Request additional information to verify a customer’s identity or payment
-
Limit or restrict quantities purchased per order or per customer
Orders flagged for review will not be processed until verification is completed.
7. Currency
All transactions are processed in United States Dollars (USD), unless otherwise specified at checkout.
If your bank account uses another currency, your bank may apply conversion rates or additional fees.
These charges are the responsibility of the customer.
8. Subscription Billing (If Applicable)
If a product or service involves recurring billing, the specific terms, renewal frequency, and cancellation policy will be clearly displayed before checkout.
Customers may cancel recurring services at any time unless otherwise stated in the product description.
9. Refunds and Returns
Refunds and return conditions follow our official Refund and Return Policy.
Once a refund is issued, it will be returned to the original method of payment within the stated processing period.
10. Chargebacks
If you believe there is a billing error, please contact us first so we can resolve the issue directly.
Initiating an unjustified chargeback may result in:
-
Order cancellation
-
Account suspension
-
Permanent restriction from placing future orders
We work with our payment processors to investigate and respond to all chargebacks.
11. Failed or Declined Payments
If a payment fails or is declined by your bank or card issuer:
-
The order will not be processed
-
You may need to contact your bank or try another payment method
We are not responsible for fees charged by your bank due to failed or declined transactions.
12. Contact Information
For any billing questions or assistance, please contact us:
Email: hlep@alorar.com
Address: 4360 Ivy Mount Ct, Annandale VA 22003
Phone: +1 703-492-5583