Refund & Return Policy

Thank you for shopping with us. To provide a clear and secure shopping experience, we have established the following refund and return policy.

1. Return Period

You may request a return within 30 days of receiving your item.
Return requests submitted after 30 days will not be accepted.

2. Return Eligibility

To qualify for a return, the item must meet the following conditions:

  • The item must be unused and in the same condition as received

  • The item must be in its original packaging

  • All accessories must be included

  • The item must not fall under the non-returnable category listed below

Items with quality issues, damage, or incorrect shipments are eligible for a free return.

3. Non-returnable Items

The following items cannot be returned, except in cases of quality issues:

  • Customized or personalized items

  • Sale or clearance items

  • Items that have been used or damaged due to non-quality reasons

If you are unsure whether your item is eligible for return, please contact our customer service team.

4. Return Shipping Fee

Our return shipping fee policy is as follows:

  • For quality issues (defective, damaged, or incorrect item): Return shipping fees are covered by the seller.

  • For non-quality reasons (such as personal preference, wrong purchase, or size issues): Return shipping fees are the responsibility of the customer.

5. Return Process

  1. Contact our customer service at hlep@alorar.com

  2. Provide your order number, a description of the issue, and photos if applicable.

  3. Your request will be reviewed within 1–2 business days.

  4. If approved, you will receive the return address and instructions.

  5. After the returned item is received and inspected, your refund will be processed.

6. Refund Policy

  • Once your return is approved and received, we will process your refund within 7 days.

  • Refunds will be issued to the original method of payment.

  • Depending on your bank or payment provider, it may take an additional 3–7 days for the refund to appear in your account.

7. Damaged, Defective, or Incorrect Items

If you received an item that is damaged, defective, or incorrect, please contact us within 7 days of receiving your order.
We will take full responsibility and provide a replacement or a full refund, including return shipping fees.

8. Late or Missing Refunds

If you have not received your refund after the expected processing time, please follow these steps:

  1. Check your bank account again.

  2. Contact your credit card company, as processing may take several days.

  3. Contact your bank to confirm whether the refund is being processed.
    If you still cannot locate the refund, please contact us at hlep@alorar.com

9. Incorrect Address or Undeliverable Packages

If a package cannot be delivered due to an incorrect or incomplete address provided by the customer:

  • Additional shipping fees may apply if reshipping is required.

  • If a refund is requested, the original shipping cost may be deducted from the refund.

10. Contact Information

For return or refund assistance, please contact us:
Email: hlep@alorar.com
Address: 4360 Ivy Mount Ct, Annandale VA 22003
Phone: +1 703-492-5583